Our shipping policy is designed to ensure a smooth and hassle-free delivery experience for our customers
Handling time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping policy
NebuMart offers free shipping on all customer’s orders. We use multiple fulfillment points in USA, Canada, Australia, New Zealand and PRC to guarantee the shortest delivery time. The estimated delivery time is 10-15 days.
We always send the order from the nearest warehouse, but if the items ordered are currently out of stock in the USA, Canada, Australia, New Zealand warehouse, we will deliver it from our warehouse in PRC directly with Yun Express post service. Then the estimated delivery time is 15-30 days.
Please, note that the delivery time may be delayed on red days and public holidays, due to high pressure at the shipping companies.
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping worldwide by Yun Express post service depending on your location and fastest available service.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
*This doesn’t include our 3-5 day processing time.
TRACKING INFORMATION
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Damages
If you received your order damaged or defective items, please contact us no later than 5 days after receiving the package. Include the picture where the damages or flaws are seen clearly. Describe the damages, and send the description and photo(s) to [email protected]. We will review the case and reship a replacement for the damaged item to you or issue a refund. Please save all packaging materials and damaged goods before filing a claim.
Lost Packages
We draw your attention to the fact that lost package is an extremely rare situation in our company. We have had just a couple of cases of lost orders for all years of our successful store operation.
Order delayed for 60 days is considered lost. All “Lost orders” are fully refundable. Please refer to our Refund Policy for further instructions on how to report this case and get a refund.
Refused Packages
Please note that refused packages — and those that are not received due to negligence on the part of the recipient (e.g. incorrect or incomplete address, failure to collect the parcel) — are not refunded.
Return Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.
If you have any other questions, please contact us and we will do our best to help you out.